Shipping Policy

Last updated: August 11, 2026

At Niva Bay (nivabay.com), we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below to understand how and when your package will arrive.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Orders are dispatched only after successful payment authorization and verification.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and live updates.

2. Delivery Timeline

We ship products directly from our trusted fulfillment centers and domestic supply partners.

  • Estimated Delivery Time: 5 to 7 business days across major regions.

  • Please Note: Estimated delivery times begin from the date of dispatch, not the date the order was placed. Delivery windows are estimates and may vary slightly based on courier speed and destination pincode.

3. Shipping Coverage & Rates

  • Standard Shipping: We ship nationwide across most serviceable pincodes.

  • Shipping Charges: We do not charge any shipping fee exclusively from the customer.

4. Order Tracking

  • As soon as your package leaves our fulfillment center, an automated shipping confirmation email with a direct tracking link will be sent to the email address provided at checkout.

  • You can track your package in real-time by clicking the link provided in your email or reaching out to customer support.

5. Potential Delays

While we aim for timely delivery on all orders, unexpected delays can occasionally occur due to:

  • High operational demand or holiday sales volume.

  • Courier/logistics network backlogs or local transit disruptions.

  • Extreme weather conditions or remote location access limitations.

We appreciate your patience during such unexpected events and will actively assist you in tracking your package.

6. Incorrect Shipping Details

  • Please double-check your shipping address, pincode, and contact phone number carefully at checkout.

  • Niva Bay is not responsible for delayed, lost, or misdirected deliveries caused by incorrect or incomplete shipping information provided by the customer.

  • If you notice an error in your delivery address, please contact us immediately at support@nivabay.com within 12 hours of placing your order. Once an order is dispatched, address modifications cannot be made.

7. Returns & Shipping Fees

  • Returns are strictly accepted ONLY for damaged, defective, or incorrect items delivered to you.

  • Customers are responsible for arranging and paying for return shipping costs.

  • All return claims must be initiated within 14 days of delivery.

  • For full details on return eligibility and proof submission, please refer to our Refund Policy.

📞 Need Help With Shipping?

If you have any questions, concerns, or tracking inquiries regarding your order, please contact our support team: