Privacy Policy

Last updated: August 11, 2026

At Niva Bay (nivabay.com), accessible from https://nivabay.com, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our store.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or place an order on our store, we may collect the following personal details:

  • Personal Details:

    • Full Name

    • Email address

    • Phone number

    • Billing address & Shipping address

  • Payment Information:

    • Payment method details (processed securely via encrypted payment gateways; we do not store your complete card details directly)

    • Order history and transaction records

  • Device & Usage Data:

    • IP address

    • Browser type and version

    • Operating system / Device information

    • Time zone settings

    • Pages viewed, products searched, and overall interactions on our website

2. How We Collect Information

We collect information through various touchpoints:

  • Directly from you when you place an order, create an account, or contact support.

  • Automatically when you browse our website through cookies, pixels, and server logs.

  • From third-party tools (such as analytics or payment processor integrations).

3. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, track, and ship your orders.

  • Provide responsive customer support and handle returns/exchanges.

  • Send order updates, shipping notifications, and essential service emails.

  • Prevent fraudulent transactions and safeguard our website against security risks.

  • Improve our catalog, website user experience, and user navigation.

  • Send marketing or promotional communications (you may opt out at any time).

4. Sharing Your Information

We only share your data with trusted service providers as necessary to run our store effectively:

  • Shopify: Our core e-commerce platform provider.

  • Payment Gateways: To securely process payments (e.g., Stripe, PayPal, shopPay).

  • Fulfillment & Shipping Partners: To deliver products to your door.

  • Third-Party Service Providers: Analytics tools (like Google Analytics), email automation tools, and customer support channels.

We do not sell, rent, or trade your personal information to third parties for commercial gain.

5. Shopify Services

Our online store is hosted and powered by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and general Shopify application on secure servers protected behind a firewall.

For more information, you may read Shopify’s Privacy Statement.

6. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Ensure core website functionality and keep track of items in your shopping cart.

  • Remember your account preferences and location settings.

  • Analyze traffic patterns to improve store performance and navigation.

You can manage or disable cookies via your web browser settings. Please note that disabling cookies may affect certain functionality on our website.

7. Data Security

We implement appropriate technical and organizational measures (such as SSL encryption on all checkouts) to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information, or as required by law to comply with tax and legal regulations.

9. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we update or correct inaccurate data.

  • Deletion: Request that we erase your personal data under certain conditions.

  • Opt-Out: Unsubscribe from promotional marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.

To exercise any of these rights, please contact us using the information below.

10. Children’s Privacy

Our website is not directed to, or intended for, individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove it.

11. International Data Transfers

As we operate an online store using international cloud providers and partners, your personal information may be transferred to and processed in countries outside of your residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices or for legal, operational, or regulatory reasons. The updated version will be indicated by the "Last updated" date at the top of this page.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: