Refund & Return Policy

Last updated: August 11, 2026

At Niva Bay (nivabay.com), we strive to deliver quality products and a smooth shopping experience. Please read our refund and return policy carefully before making a purchase.

1. Return Eligibility

We operate under a strict store policy and accept returns ONLY under the following condition:

  • The product is damaged, defective, or broken upon delivery.

To be eligible for a return:

  • You must request a return within 14 days of delivery.

  • The product must be unused and in its original packaging.

2. Proof Required

To initiate a return and claim a replacement or refund, you must submit proof of the damage or defect.

Please send an email to support@nivabay.com with:

  1. Your Order ID / Order Number.

  2. Clear photos or videos showing the damaged or defective product.

  3. Clear images of the shipping box and original packaging.

Note: Return requests submitted without clear visual proof cannot be processed.

3. Return Shipping

  • Customers are responsible for paying their own return shipping costs.

  • You must arrange and ship the product back to our designated warehouse address only after receiving formal approval from our support team.

  • Shipping fees paid during the original order (if any) are non-refundable.

4. Refunds & Processing

Once your returned package is received, inspected, and approved by our team:

  • Your refund will be processed back to your original payment method.

  • Please allow 5 to 7 business days for the refund to reflect in your bank account or card statement.

5. Restocking Fee

  • A  ₹100 restocking fee will be deducted from your total refund amount per return to cover processing fees.

6. Non-Returnable Situations

We DO NOT accept returns, cancellations, or refunds for:

  • Change of mind or ordering the wrong size/color.

  • Damage resulting from misuse, improper care, or normal wear and tear.

  • Minor variations in design, color shades, or packaging compared to product images.

  • Products returned without original packaging or missing accessories/tags.

7. Important Notes

  • Returns are only applicable for orders placed after this policy is active.

  • Niva Bay reserves the right to reject returns or refund claims that do not strictly meet the conditions outlined above.

📞 Need Help?

For any questions, concerns, or to submit a return claim: